Frequently asked questions
Reservation & Refund Policy
Reserving your seedlings
- •Reserve with a 50% deposit; pay the balance in cash on delivery (or at your meet-up).
- •Door-to-door delivery adds a ₱500 fee (free when your seedlings subtotal is ₱3,000 or more), also paid in cash on delivery — it's never part of your deposit.
- •Your order is confirmed once we verify your deposit.
Your delivery date
- •Batangas and Cavite-Laguna deliveries run on a published schedule — every 2nd and 4th Saturday. You see your delivery date before you pay, and we message your exact meet-up point and time the day before the run. We wait 20 minutes at each stop.
- •If we can't make your scheduled date, you get a full refund or a free move to the next run — your choice.
- •Other areas are batched by area: we message your delivery date once your area's batch is ready. If your batch isn't scheduled within 30 days, your deposit is fully refundable, or you can transfer it to another batch — your choice.
Cancellations
- •Before your run's order cutoff (or, for batched areas, before your batch is scheduled) — full refund or free move to another run.
- •After the cutoff (stock is prepped and your route is being mapped) — 50% of your deposit is refunded (about 25% of the total).
- •On delivery day or for a no-show — the deposit is forfeited.
Dead or damaged on arrival
- •We replace it free on your next run (or your area's next batch) — just report within 3 days with a photo.
- •At meet-ups we check your seedlings together on the spot, so you're covered from the start.
Refunds
- •Processed within 5–7 business days to your original payment method.
Still have questions?
Call or Viber 0939 913 0383, or message us on Messenger.